The Center for Instructional Innovation supports teaching and learning at WVU Parkersburg by providing training, tools, and technology support for faculty and students. In alignment with WVU Parkersburg’s mission to support student success and access, CII helps ensure that students can effectively use Blackboard Ultra and other learning technologies to access course materials, complete assignments, and stay connected with their instructors.
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Course Questions
Contact: Your Instructor
• Grades
• Due dates
• Assignment instructions
Contact your instructor
Check your course syllabus for preferred contact method and response time
Login / Password / Access Issues
Go to: IT Help Desk
• Can’t log in
• Forgot password
• Wi-Fi or device issues
Submit IT Help Ticket
Blackboard Course Issues
Contact: Blackboard Support
• Course not showing (after first day)
• Errors inside Blackboard
• Assignment submission issues
Email Blackboard Support
Can’t log into Blackboard?
- → Reset your password through IT
- → Still not working? Submit IT Help Ticket
Course not showing?
- → Courses appear on the first day of class
- → Check your registration status in OLSIS
- → Still missing? Contact Blackboard Support
Assignment won’t submit?
- → Check your internet connection
- → Use Google Chrome
- → Try a different device
- → Contact your instructor to make them aware
- → Still not working? Contact Blackboard Support
Technology Basics & Resources
- Watch Blackboard Basics
- Use Google Chrome (preferred)
- Reliable internet access is required
- Do not rely on a phone or app alone for coursework
- Review your course syllabus for any specific technology requirements
Contact Information
Hours: Monday – Friday, 8:00 AM – 4:00 PM
Phone: 304-424-8480
Email: cii@wvup.edu