Support for Distance Learning

Distance Learning

This page shares support resources to help you prepare to participate in online courses. During this critical period, it is important for you to stay in contact with your instructors since due dates or other course procedures may change over the semester due to the evolving health sitaution.

Help Desk

Visit the IT Front Desk online for help with the major college systems during this period. Click Submit a Ticket to report a concern.  More than one person sees your ticket which increases our efficiency and decreases your wait time.

Blackboard

The majority of your coursework will be completed inside Blackboard Learn:

Inside Blackboard you will find a Blackboard Learn Orientation that will show you how to complete major course tasks (submitting exercises, participating in discussions, taking exams) and more.

Zoom

The Zoom web conferencing tool is available for students for free. Many instructors will be using this tool to communicate with students starting next week.

Zoom allows for online collaboration through audio and video as you attend lectures or participate in group discussions.  You can share your computer screen to make a presentation to your class, or connect with study partners or groups on your own time.  You will need a camera and microphone to fully participate, yet dial-in options for phones are available if your home Internet is a concern.

Download and install the Zoom Client for Meetings App to get started. Zoom apps are available for PC, Mac, iOS, and Google mobile devices as well. Check your regular app store to download and install.  Students can also use Zoom to host and record meetings up to 40 minutes in length:

We sincerely hope that these resources are helpful to you through this challenging time.  Once again, stay in close contact with your instructors and contact helpdesk.wvup.edu for any concerns.  Good luck with your studies and stay safe!