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Office of the Retention Specialist

The Retention Specialist works with all members of the campus community — students, faculty, and staff — in providing appropriate support and resources to enable students to achieve academic, professional, and personal success. Retention and student success are everyone’s responsibility.

What defines student success?

Student success can be defined in many ways, although it typically involves the ability of a student to recognize her/his academic and professional goals, and to successfully develop plans for achieving those goals. These goals may be simply surviving a current semester’s class or they may be the successful completion of all academic requirements for a certificate or degree program. Students can expect to experience various personal and academic hurdles along the way, and the goal of the Retention Specialist is to help students develop strategies for overcoming those barriers.

What services are provided by the Retention Specialist?

For students, the following free services are available:

  • Provide general institutional, policy and procedural information, and assist students in locating offices or resources.
  • Provide academic counseling and personal counseling referrals as needed.
  • Connect students with appropriate resources such as academic tutoring.
  • Provide workshops on student success techniques including study skills, test taking, time management, stress reduction, financial planning, and more.
  • Oversee various academic alert processes (e.g., Early Alerts/Intervention and Midterm Grade follow-up) to identify and assist students encountering academic challenges.
  • Collect and analyze demographic and academic data to determine those students who might benefit from early interventions.
  • Provide other services that would enhance a student’s likelihood of fulfilling her/his academic goals.

For faculty and staff, the following free services are provided:

  • Assist students in classes who are experiencing academic, personal, or behavioral challenges.
  • Provide faculty and staff with research data-driven strategies for successful interventions.
  • Update faculty on retention initiatives being considered or currently in progress, or that are being developed elsewhere.
  • Meet with faculty and staff to provide helpful strategies to insure student success.
  • Provide feedback on the success of the institution’s retention efforts.
  • Provide other services or resources that would enhance the overall learning environment.

Who do I contact for an appointment?

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Office Hours:

  • Main Campus: 8:00 a.m. – 4:00 p.m. Monday through Friday (Other times by appointment.)  Appointments encouraged ensuring availability, but Walk-ins accepted.
  • Jackson County Center: By appointment or via telephone during the hours listed above.  Occasional advertised visits to the JCC center will be scheduled.

Retention Resource Links

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